Company Overview
Key Jordan is a leading HR consultancy and outsourcing company specializing in providing
comprehensive human resources services, including HR outsourcing, manpower secondment,
administrative services, and strategic HR solutions. We empower businesses by optimizing their HR
functions, enabling them to focus on core objectives while ensuring efficient human capital
management.
Job Summary
We are seeking a highly accomplished and strategic Chief Operations Officer (COO) to lead the
operations function within the retail sector. The successful candidate will be responsible for overseeing
all operational activities, driving business growth, optimizing operational efficiency, and ensuring
exceptional customer experiences across all retail locations. This executive leadership role will oversee
retail operations, logistics, inventory management, operational strategy, and cross-functional
collaboration to support the organization's long-term objectives.
Key Responsibilities
- Develop and implement operational strategies aligned with the company's business objectives.
- Oversee the daily operations of all retail stores, warehouses, logistics, and support functions.
- Ensure the achievement of sales, profitability, and operational KPIs across all branches.
- Monitor inventory management, stock availability, and supply chain efficiency.
- Optimize operational processes to improve productivity, customer experience, and cost
- efficiency.
- Lead, mentor, and evaluate regional managers, department heads, and operations teams.
- Ensure compliance with company policies, health and safety standards, and regulatory
- requirements.
- Collaborate with Sales, Marketing, Finance, HR, and Procurement to achieve business goals.
- Analyze operational reports and performance metrics to identify opportunities for continuous
- improvement.
- Develop and manage operational budgets while controlling costs and maximizing profitability.
- Oversee new store openings, renovations, and operational expansion projects.
- Ensure high standards of customer service and operational excellence across all locations.
- Manage risk, business continuity, and crisis response plans.
- Build strong relationships with suppliers, logistics partners, and key stakeholders.
- Drive digital transformation and operational innovation to enhance efficiency and business
- performance.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field. A
- Master's degree is a plus.
- 10–15 years of progressive experience in retail operations, with at least 5 years in a senior
- leadership role.
- Mandatory previous experience in the retail industry.
- Strong knowledge of retail operations, inventory management, logistics, and multi-branch
- operations.
- Demonstrated experience developing and implementing operational strategies that support
- business growth.
- Strong financial acumen with experience managing operational budgets, cost control, and
- profitability.
- Proven leadership experience managing cross-functional teams and large workforces.
- Strong analytical, strategic planning, and decision-making skills.
- Excellent communication and presentation skills in English and Arabic.
- Proficiency in Microsoft Office, ERP systems, and business reporting tools.
Benefits And Perks
- Medical Insurance
- Paid Time Off
- Competitive package
